Noryva Terms of Service

Agreement and eligibility

These Terms of Service (the “Terms”) are an agreement between you and Appcpi, which operates the Service under the Noryva name (“Noryva”, “we”, “us” or “our”). They concern the Noryva services identified on your account and transaction records (the “Service”). By creating an account, purchasing credits, accessing an API or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Our Privacy Policy explains how personal data is handled in connection with the Service. It is read alongside these Terms but does not reduce any responsibility you have for the lawfulness of the Input you submit.

You must be at least 18 years old and legally capable of entering into this agreement. If you use the Service for an organisation, you confirm that you have authority to bind it. You are responsible for ensuring that your authorised users and customers who access the Service through you follow these Terms.

The service

Noryva provides a technical access layer for selected artificial intelligence models and related tools. Models are developed or operated by third parties. Noryva may add or remove models and features, and may adjust the qualified routes serving the selected model and version, as supply, technical conditions, law or provider requirements change. A different model identity will be presented as such.

Model names, prices, capabilities, regions and availability shown on the public site are informational unless confirmed in the account console or an applicable written order. Noryva does not promise that every model, route or feature will remain available.

Accounts and API credentials

You must provide accurate account information and keep it current. You are responsible for your account, API keys, passwords and other credentials, and for activity and charges generated through them, except to the extent directly caused by Noryva's breach of these Terms.

Keep credentials confidential, apply appropriate usage limits and revoke any key that may be exposed. Notify us promptly of suspected compromise. We may limit or revoke credentials when reasonably necessary to protect you, Noryva, a provider or another person.

Accounts, credits and credentials may not be sold, transferred or shared outside your organisation without our written permission. You may integrate the API into your own products, provided that you remain responsible for their use of the Service.

Acceptable use

You may use the Service only in compliance with applicable law, these Terms, our published instructions and the requirements that apply to the selected model or provider. You must not use the Service to:

facilitate unlawful conduct, fraud, abuse, exploitation or infringement of another person's rights;
distribute malware, disrupt systems, probe for vulnerabilities without permission or interfere with other users;
bypass rate limits, billing, access controls, geographic restrictions, safety measures or provider restrictions;
misrepresent the origin of output, impersonate others deceptively or use the Service in a way that creates a material risk of harm; or
resell access to an account or API key, or use automated means to obtain capacity in a manner that degrades the Service.

Security research, red-team testing or unusually high-volume activity requires prior written approval where it may affect the Service or other users.

Model and provider terms

Your use of a model may also be subject to terms, policies and restrictions set by its developer, hosting provider or route provider (“Model Terms”). Those requirements may differ by model, region and use case, and may change independently of Noryva.

You are responsible for deciding whether a model and its Model Terms fit your intended use, and for passing applicable restrictions to your authorised users and customers. We may restrict access when a provider asks us to do so or when we reasonably believe a use may violate Model Terms.

Your content and model output

You retain any rights you hold in content submitted to the Service (“Input”). You give Noryva a non-exclusive, worldwide licence to host, process, transmit and format Input, and resulting output, only as reasonably necessary to provide, secure and support the Service, comply with law and enforce these Terms.

You confirm that you have the rights and permissions needed to submit Input and to instruct us and relevant providers to process it. Do not submit regulated, confidential or personal information unless the selected route, your configuration and your own legal basis are appropriate for that information.

Rights in model output depend on applicable law and Model Terms. Output may be inaccurate, incomplete, offensive or similar to material generated for others. You are responsible for reviewing output and for decisions, publications or products based on it. Do not rely on output as the sole basis for medical, legal, financial, employment, safety-critical or other high-impact decisions.

Billing, credits and taxes

Paid use is deducted from the prepaid balance associated with your account (“Credits”). Credits are service units, not currency or stored value. They have no cash value, cannot be transferred or exchanged, and are not redeemable for cash except as provided in the Refund Policy or where required by law.

Prices and billing units may differ by model, route, media type and feature. The applicable price shown in the account console when a request occurs governs. Estimates, public reference prices and third-party list prices are not guarantees of the final charge. Usage records shown in your account are the primary basis for billing, subject to correction of a clear error. The usefulness or suitability of an output does not determine whether recorded usage is billable.

Credits are allocated solely for use of the Service. Once a purchase has been successfully credited to an account, it is ordinarily final. A remaining or unused balance, lower-than-expected usage, a change of mind, inability to use a preferred model or voluntary account closure does not, by itself, create an entitlement to cancellation, cash conversion or repayment. Any permitted refund is limited to the circumstances set out in our Refund Policy or required by applicable law. Promotional or complimentary Credits are non-refundable, non-transferable and may expire on the date stated when issued. A discretionary credit, adjustment or refund does not create an obligation to provide the same outcome in another case.

You authorise charges you initiate. Fees may exclude taxes, currency conversion or payment-processing costs, which remain your responsibility where applicable. You must raise a suspected billing error promptly and cooperate with reasonable verification. If a payment is reversed, disputed or reasonably suspected to be unauthorised, we may place the related Credits or account access on hold while the matter is reviewed.

Availability and changes

The Service is provided on an as-available basis. Capacity, latency, rate limits, output quality and completion times may vary by provider, model, region and demand. Maintenance, provider incidents, legal requirements and events beyond our reasonable control may interrupt the Service.

Unless a separate written agreement says otherwise, no service level, response time, model continuity or error-free operation is guaranteed. We may change the Service and its fees prospectively. Where reasonably practicable, we will give notice of a material change that adversely affects paid use; urgent security, legal or provider-driven changes may take effect sooner.

Third-party services

The Service relies on model providers, cloud platforms, payment processors and other third parties. Their services and terms may apply separately. Noryva is not responsible for third-party products you connect to the Service or for acts outside Noryva's reasonable control.

Links or compatibility references do not imply ownership, sponsorship or endorsement. Third-party names and marks belong to their respective owners.

Suspension and termination

You may stop using the Service and close your account at any time, subject to settlement of outstanding charges. Account closure does not create a refund right.

We may suspend, limit or terminate access when reasonably necessary to address suspected misuse, security risk, non-payment, legal requirements, provider instructions, material breach or risk to the Service or others. We will use reasonable efforts to give notice and an opportunity to cure when circumstances permit. Serious, repeated or urgent issues may require immediate action.

On termination, your right to use the Service ends. Provisions concerning payment, content responsibility, ownership, disclaimers, liability and other terms that by their nature should continue will survive. Credits remaining after termination are handled under the Refund Policy and applicable law; Credits may be forfeited where an account is terminated for breach, to the extent permitted by law.

Noryva materials and feedback

Noryva and its licensors retain all rights in the Service, software, site, documentation, branding and other materials we provide. These Terms give you only the limited right to use the Service while the agreement remains in effect.

If you voluntarily send feedback, you allow us to use it without restriction or payment. Do not include confidential information in feedback unless we have agreed in writing to receive it as confidential.

Disclaimers, liability and indemnity

To the fullest extent permitted by law, the Service is provided “as is” and “as available”. Noryva disclaims implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant the accuracy, legality, originality or suitability of model output, or the security, retention or training practices of a model provider.

To the fullest extent permitted by law, Noryva and its affiliates will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill, data or business opportunity, arising from or related to the Service.

Our aggregate liability for all claims arising from the Service will not exceed the greater of US$50 or the amount you paid for the affected Service during the three months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

If you use the Service for business purposes, you will defend and indemnify Noryva and its affiliates against third-party claims and reasonable costs arising from your Input, your products, your violation of these Terms or Model Terms, or your infringement of another person's rights, except to the extent caused by Noryva.

Changes, notices and general terms

We may update these Terms as the Service, law or provider requirements evolve. Material changes will be notified through the Service or the email address associated with your account where reasonably practicable. Continuing to use the Service after updated Terms take effect means you accept them. If you do not agree, you must stop using the Service.

If one provision is unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a reorganisation, financing, sale of assets or transfer of the Service. These Terms, together with policies and written orders that expressly apply, form the entire agreement concerning the Service. A signed written agreement controls to the extent it expressly conflicts with these Terms.

Mandatory rights under applicable law remain unaffected. Before starting formal proceedings, you and Noryva agree to make a reasonable good-faith effort to resolve the matter by contacting service@appcpi.com.

Terms of Service

The short version