Noryva Refund Policy

Scope and relationship to the Terms

This Refund Policy forms part of the Noryva Terms of Service. Capitalised terms have the meanings given in the Terms. The two documents are read together, and this Policy does not create a refund or withdrawal right beyond the circumstances expressly stated here or required by applicable law.

Paid use is deducted from the prepaid balance associated with your account (“Credits”). Credits are service units, not currency or stored value. They have no cash value, cannot be transferred or exchanged, and are not redeemable for cash except as provided in this Policy or where required by law.

Requests we review

A review is available for the following limited circumstances. Review does not mean that a refund is automatically due.

the same purchase was charged more than once because of a processing error;
payment was confirmed but the corresponding Credits were not added to the account, and we cannot correct the issue by applying those Credits;
account records show a clear metering or billing error attributable to Noryva; or
a refund or other remedy is required by applicable law.

If Noryva permanently discontinues the paid Service and purchased Credits can no longer be used, we may provide replacement access, an account adjustment or a refund of the affected purchased balance, as appropriate and subject to applicable law.

What is not refundable

Credits are allocated solely for use of the Service. Once a purchase has been successfully credited to an account, it is ordinarily final. A remaining or unused balance, lower-than-expected usage, a change of mind, inability to use a preferred model or voluntary account closure does not, by itself, create an entitlement to cancellation, cash conversion or repayment.

A refund is not ordinarily available because:

you did not use, or no longer expect to use, all purchased Credits;
a model, route, price, rate limit or feature changed after purchase;
latency, availability or output did not meet a preference or expectation;
usage and charges for which you are responsible under the Terms, including usage generated through credentials disclosed, shared or left unsecured by you;
you purchased Credits by mistake or closed the account voluntarily.

Credits may be forfeited where an account is terminated for breach, to the extent permitted by law.

Credits are not a purchase of a guaranteed number of output tokens, images, seconds or other results. Models and media types consume Credits at different rates. Using fewer tokens or producing fewer results than anticipated does not make a purchase partially refundable.

How to request a review

Contact service@appcpi.com from the email associated with the account within seven calendar days after the payment is processed or, for a usage-record issue, after the relevant record first appears in the account, as applicable. A longer period applies where required by law.

Include the account email, order or transaction reference, date, amount and a concise explanation. We may request a receipt or other information reasonably needed to confirm the payment and your authority over the account. Do not send a password, full API key or complete payment-card details.

Delay may limit our ability to trace or reverse a transaction. Submitting multiple, misleading or abusive requests may delay review and may lead to restrictions under the Terms.

Refund amount and payment method

Where a refund is approved, it is limited to the amount confirmed to have been charged in error, the eligible amount paid for Credits that were not added to the account and cannot be applied, or, where Section 2 expressly makes an unused purchased balance eligible, the affected unused portion shown by Noryva's account records. Credits already consumed, promotional or complimentary Credits, and amounts owed to Noryva are excluded. When multiple purchases or different types of Credits are combined, Noryva's account records determine which Credits were consumed and the order in which they were applied. We may place the corresponding Credits on hold while a review is pending. If a refund is approved, we may permanently deduct those Credits.

Bank fees and currency-conversion differences charged or determined by third parties are not refundable by Noryva. Taxes and payment-processing charges are handled according to applicable law and payment-provider rules. Any refund is limited to eligible amounts actually received by Noryva, except where applicable law requires otherwise.

Refunds are sent to the original payment method wherever technically possible. If that method cannot receive the refund, we may offer an account adjustment or another lawful method at our discretion after verifying the account holder.

Review and arrival time

We aim to acknowledge a complete request within three business days and normally complete our review within ten business days. Complex cases, missing information, suspected misuse or a payment-provider investigation may take longer.

If approved, we normally instruct the payment provider within five business days after the decision. Funds typically appear on the original payment method within five to fifteen business days after that instruction. The final arrival time is controlled by the payment provider, card network or bank and may be longer.

Payment disputes and other terms

If a payment is reversed, disputed or reasonably suspected to be unauthorised, we may place the related Credits or account access on hold while the matter is reviewed. Credits used after a refund request may be deducted from any approved amount. We may decline a request involving fraud, abuse, material misrepresentation or an attempt to retain both the Credits and the returned payment, subject to applicable law.

Any permitted refund is limited to the circumstances set out in this Policy or required by applicable law. A discretionary credit, adjustment or refund does not create an obligation to provide the same outcome in another case.

Nothing in this Policy limits rights that cannot lawfully be excluded. We may update this Policy prospectively as the Service, payment methods or legal requirements change. Questions may be sent to service@appcpi.com.

Refund Policy